CMCC Frequently Asked Questions

Updated: October 2016

How long will I have access to my learning library?

You will have 180-days from the date of purchase to take as many courses as you wish from the included library of over 5,000 topics.

Are technical and customer support services available?

Yes. You may contact Metrix support staff via email at Metrix support staff can also be reached via phone at 518-462-1780 Monday- Friday 9AM- 5PM (EST) to help you with any questions you may have

What do I get when I purchase an online learning license?

We provide the Metrix Learning platform, a Learning Management System (LMS) designed for comprehensive skill development. The CMCC Professional Education Online program provides robust features including more than 5,000 courses, learning plan management, certification and skill track programs and fully integrated job listings delivered affordably and conveniently.

The service includes Self-Directed learning for advanced learners. The system is provided to our customers, 24x7, anytime and anywhere a computer and Internet connection is available. The system has language support in Spanish with versions available for professionals in business related training.

The system is an eTraining platform that features completely integrated learning management capabilities and job listings, packaged into a single comprehensive program.

What is the quality level of the learning content?

The content has been designed by professional instructional designers and has received numerous awards and been recognized for excellence from several e-learning authorities in the industry. This same content you will enjoy has been used by major companies all over the world. In fact, most of all the fortune 500 companies use the same content you will have access to. Each course includes a variety of learning tools such as video presentations, simulations, games and quizzes.

We have joined with leading providers of on-demand e-learning and performance support solutions for global enterprises, government, education and small to medium-sized businesses. We offer our customers experience and stability, dedicated customer focus and a strong commitment to learning innovation.

What are the benefits of having my own personal learning library?

Having the knowledge you need when you need it is empowering. In today's competitive and changing world those who take control of their future and prepare themselves have no need to fear. Acquiring knowledge and improving your skills are paramount in building a satisfying and sustainable career and life.

A personalized learning library prepares you for new and better opportunities now and in the future. Impress current and future employers by completing these courses and keeping your skills marketable and add them to your resume as skills you now have.

What languages are the courses available in?

All courses are available in English and several courses in the core curriculum are also available in Spanish.